FAQ's


Products

1. Are there any ChicBon Retail Stores?

Currently we only sell online.


2. How do I use a discount code?

After adding items to your shopping cart, proceed to checkout and there will be a box to enter your code in.



3. Do you have sizing information?

Most products have a size chart displayed underneath them based on your measurements. Keep in mind that we work with international vendors, so it's important to base your size selection of your measurements.


4. How can I edit or cancel an order?

We give order requests to our fulfillment staff as quickly as possible, so it is vital to contact us as quickly as possible if you need to cancel or edit an order. Keep in mind that once your order has been delivered to the post office, it will be shipped.

PAYMENT



1. What methods of payment do we accept?

We accept PayPal and all major U.S. credit and debit cards including Visa, MasterCard, American Express, Discover and JCB.


SHIPPING



1. When will my purchase ship?

We do our best to ensure shipment of orders within 3-5 business days after purchase. Once your purchase has shipped, you'll receive and email confirmation with a tracking number.



2. What do I do if some items I ordered are missing from my shipment?

Check our confirmation email - it will tell you if your items are being shipped together or separately. It's common for items to be shipped separately.



3. How much does shipping cost?

We currently offer Free Standard Shipping on all products with $10 minimum order requirement. Shipping time for clothes in the U.S. may take up to 10-15 business days, while shipping time for jewelry may occasionally take up to 25 business days depending on courier. Shipping on free promotional items may experience shipping times of up to 30 days. Our European customers may experience a shipping time up to 15-20 business days.